Refund Policy

Our Commitment to Satisfaction

At Combined Diesel Service, we are committed to providing high-quality auto painting services that meet or exceed your expectations. This refund policy outlines our procedures for addressing customer concerns and ensuring satisfaction with our work.

Service Satisfaction Policy

We stand behind the quality of our work and materials. If you are not satisfied with our services, we will work with you to resolve any issues. Our goal is to ensure every customer is completely satisfied with the final results.

Warranty Coverage

Before considering refunds, we honor our service warranties:

• Complete paint jobs: 3-year warranty against defects in materials and workmanship
• Partial paint work and touch-ups: 1-year warranty
• Warranty covers peeling, excessive fading, and adhesion failures under normal conditions
• We will repair or redo work covered under warranty at no additional cost

Refund Eligibility

Refunds may be considered in the following circumstances:

• Services were not performed as agreed upon in the written estimate
• Work does not meet industry standards for quality
• We are unable to correct defects covered under warranty
• Services were cancelled before work commenced (subject to cancellation policy)

Refund Process

To request a refund, customers must:

1. Contact us within 30 days of service completion
2. Provide detailed description of the issue or concern
3. Allow us opportunity to inspect the work and attempt resolution
4. Provide reasonable access to the vehicle for evaluation

Refund Limitations

Refunds may not be available in the following situations:

• Damage caused by customer negligence or misuse
• Normal wear and tear beyond warranty period
• Damage from accidents, vandalism, or acts of nature
• Changes in customer preferences after work completion
• Issues arising from failure to follow maintenance recommendations
• Work performed more than 30 days prior to complaint

Partial Refunds

In some cases, partial refunds may be appropriate based on the extent of the issue and the portion of work affected. Partial refunds will be calculated based on the specific circumstances and the value of the affected work.

Deposit and Cancellation Policy

• Deposits are refundable if services are cancelled more than 48 hours before scheduled start date
• Cancellations with less than 48 hours notice may forfeit deposit
• If work has commenced, charges may apply for materials used and labor performed
• Custom-ordered materials may not be refundable

Resolution Process

Our preferred approach to customer concerns follows this process:

1. Communication: Discuss the issue directly with our team
2. Inspection: Professional evaluation of the work in question
3. Correction: Attempt to resolve the issue through repair or rework
4. Mediation: If needed, involve neutral third party for resolution
5. Refund: Consider refund only if other solutions are not viable

Refund Timeline

If a refund is approved, payment will be processed within 10-14 business days. Refunds will be issued using the same payment method as the original transaction when possible.

Customer Responsibilities

To maintain eligibility for refunds, customers must:

• Follow all maintenance recommendations provided
• Report issues promptly within the specified timeframe
• Allow reasonable access for inspection and potential correction
• Provide accurate information about the vehicle and desired services

Contact Us

For refund requests or questions about this policy, please contact us: